Shipping & Delivery Policy

1. Processing Time

  • In-Stock Orders: Processed within 48 business hours (Mon-Fri, excluding holidays) after payment confirmation.
  • Pre-Order Items: Shipped within 30 days of purchase date (clearly labeled as "Pre-Order" on product pages).

2. Shipping Options & Timelines

Service Cost Delivery Time Coverage
Standard Shipping FREE on orders >$300
$20 (under $300)		 7-25 business days 🌍 Worldwide
Express Shipping +$20.00 3-7 business days ✈️ 48+ countries

(Delivery times start after processing and exclude customs delays)

3. Shipping Destinations

Tracked services available to:

  • EU/US/CA/AU: 7-15 days average
  • Other regions: 10-25 days average

4. Order Tracking

  • All orders receive tracking numbers via email within 24h of shipment.
  • Track your package: [Link to your tracking portal]
  • Customs Note: International buyers are responsible for import duties (we declare all packages as "Incense Supplies" at $15 value).

5. Pre-Order Terms

  • ⏳ 30-day processing period (handcrafted per order).
  • Cancel anytime before shipping (email veilinscense@outlook.com).
  • Delays exceeding 45 days trigger automatic refunds.

6. Holiday & Peak Seasons

  • Dec 1-31: Add +3 business days to processing.
  • Major delays (e.g., strikes): Notified via email/store banner.

7. Lost/Damaged Packages

  • Lost in transit: File claim after 25 business days → Full refund/reshipment.
  • Damaged arrival: Email photos to veilinscense@outlook.com within 7 days → Free replacement.

8. Contact Information

Shipping Support: