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VEIL Incense

Returns Policy

1. Do We Accept Returns?

Yes! We accept returns of unused and unopened incense products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns of:

  • Opened powdered incense
  • Used incense tools or molds
  • Damaged goods caused by improper use

2. Return Process

Step-by-Step Instructions:

Contact Us First: Email veilinscense@outlook.com with:

  • Order number
  • Product name(s)
  • Reason for return (Response within 48 business hours)
  1. Package Securely: Place items in original packaging with protective padding.
  2. Ship To:

    Email us to get

  3. Tracking Required: Use traceable shipping (USPS/UPS/DHL). Return shipping costs are customer's responsibility.

3. Processing Timeline

  • Refunds: Issued within 5 business days of receiving your return.
  • Bank Processing: Allow 3-10 business days for refunds to appear in your account.
  • Exchanges: Processed within 7 business days (free reshipping for defective items).

4. Non-Returnable Items

  • Seals broken on powdered incense containers
  • Personalized/custom incense molds
  • Final sale items (clearly marked in product descriptions)

5. Damaged/Defective Products

Email veilinscense@outlook.com within 7 days of delivery with:

  • Order number
  • Photos of damaged item + packaging
  • We’ll ship replacements immediately at no cost.

6. Contact Information

Returns & Customer Service: